This policy describes information collected through the Expert Garage Door Repair website at https://expertgaragedoorrepair.ca/ and through inquiries sent to our business.
Contact us about privacy
For privacy questions or requests, email expertgaragedoorrepair2@gmail.com or call (437) 212-9642. Our operating hours are 8:00 AM to 12:00 midnight, seven days a week, Toronto local time.
Information you provide
Our service-request form asks for your name, phone number, city and a description of the garage door issue. Email is optional. The form also asks you to complete a spam check and agree that we may use your details to respond to the request. If you contact us by email or telephone, you may provide similar information directly.
Please provide only information needed to discuss the service. Do not include garage access codes, payment-card details, passwords or sensitive documents in the website form. Submitting an inquiry does not confirm an appointment.
How inquiry information is used
Information in your inquiry is used to understand the garage door problem, contact you, discuss service availability and arrange service if you choose to proceed. The contact-form consent relates to responding to your request; it is not a newsletter signup.
You may choose to call instead of using the form. Without contact information and a description of the issue, we may be unable to respond to or assess a service request.
Website and email service providers
The website is hosted by Hostinger and uses WordPress and Contact Form 7 to process service requests. Form notifications are sent to our business Gmail inbox. Hosting and email providers process information needed to operate these services. Their processing and storage may take place outside Canada.
Website servers may record technical information such as IP addresses, requested pages, browser information and timestamps for operation, troubleshooting and security.
Cookies and website functions
WordPress uses cookies for administrative sign-in and related website functions. You can manage cookies through your browser settings; blocking necessary cookies may prevent some functions from working.
External links lead to websites with their own privacy practices. This policy covers the Expert Garage Door Repair website and does not replace the policies of those providers.
Retention and your requests
Inquiry information is handled for responding to your request and any related service or recordkeeping needs. Contact us to ask about the information held in connection with your inquiry, how long it is kept, or to request access, correction or deletion. We may need to verify your identity before responding. Information needed for applicable legal or recordkeeping obligations may need to be retained.
Security
The website uses HTTPS to encrypt information in transit between your browser and the site. Email and online communications are not risk-free, so please avoid sending unnecessary sensitive information.
Policy updates
This policy will be reviewed when website features or information-handling practices change. Contact us if you have questions about the current policy.